What to Ask Before Choosing an Auto Body Shop: Key Questions That Can Save You Time, Money, and Headaches
When your vehicle needs repairs after an accident or for routine bodywork, choosing the right auto body shop is one of the most important decisions you can make. The quality of the repair, the cost, the timeline, and even your safety down the road can all hinge on this choice. One of the best ways to ensure you’re putting your car in good hands is by asking the right questions upfront.
Here are some essential questions to ask when evaluating an auto body shop. Not every question will apply to your situation, so choose the ones most relevant to your needs:
1. Are You Licensed and Insured?
First and foremost, make sure the shop is fully licensed and carries insurance. This protects both you and your vehicle in the event something goes wrong while your car is in their care. It’s your assurance that you’re working with a legitimate, accountable business.
2. What Certifications Do Your Technicians Hold?
Technicians certified by organizations like ASE (Automotive Service Excellence) or I-CAR (Inter-Industry Conference on Auto Collision Repair) have completed rigorous training. These certifications demonstrate that the shop stays up-to-date with the latest repair techniques and safety standards. At Sharp Auto Body, all our technicians are certified.
3. Do You Specialize in My Make and Model?
Some shops have more experience or certifications with specific vehicle brands. If you drive a luxury or imported car, it may be worth seeking out a shop that is manufacturer-certified for your make and model. Sharp Auto body is certified by 18 different manufacturers.
4. Can You Provide References or Customer Reviews?
Ask for recent reviews or customer references. Online platforms and social media can also provide insight into their reputation. Keep in mind that reviews from the past 6–12 months offer the most accurate snapshot of current service quality. See related article here: How to Find the Right Auto Body Shop through Recommendations and Reviews
5. What’s the Estimated Cost and Repair Timeline?
Always get a written estimate that includes labor, parts, and any additional charges. Knowing how long the repair will take is just as important—especially if your vehicle is your primary mode of transportation.
6. Do You Offer a Warranty on Your Work?
A reputable shop will stand behind their work. Ask about their warranty policy, specifically what’s covered and for how long (months, years, or even a lifetime).
7. Do You Handle Insurance Claims?
If your repair is being paid for through an insurance claim, find out whether the shop is experienced in dealing with insurance companies. A good shop can often handle the paperwork and even negotiate on your behalf to ensure you get the repairs you need. At Sharp Auto Body, we negotiate with your insurance company to get your repairs covered at 100% of the cost.
8. Do You Use OEM Parts?
OEM (Original Equipment Manufacturer) parts maintain your vehicle’s performance and safety standards. Ask if the shop uses OEM or high-quality aftermarket parts, and request OEM if possible.
9. Can You Explain Your Repair Process?
Transparency is key. A reliable shop will explain the repair process step-by-step so you understand what work is being done and why.
10. Are There Any Additional Fees I Should Know About?
Sometimes additional charges pop up after the initial estimate. Be proactive by asking about hidden fees and confirming what is and isn’t included in the quote.
11. Do You Offer Rental Cars or Courtesy Transportation?
If your car will be in the shop for several days, ask whether they provide rental car services or courtesy shuttles—and whether there’s a cost associated with it.
12. How Do You Handle Unexpected Issues?
Sometimes surprises happen during repairs. Find out how the shop communicates unexpected changes in timeline or cost. Clear, timely updates are a sign of a shop that values your trust.
13. Can I Inspect the Repairs Before Final Payment?
Before you pay and drive away, ask if you can inspect the repairs. A good shop will walk you through the work that was done and answer any remaining questions. Once you leave the lot, it can be harder to resolve concerns.
14. Do You Follow Environmentally Friendly Practices?
If sustainability is important to you, ask whether the shop uses eco-friendly paint systems, recycles parts, or holds any environmental certifications.
15. How Long Have You Been in Business?
Experience matters. Shops that have been around for years likely have a track record of customer satisfaction. Ask for before-and-after photos or testimonials that show the quality of their work. Sharp Auto Body has been in business for over 40 years.
16. What Payment Methods Do You Accept?
Confirm that the shop takes your preferred payment method, and ask if any fees apply to credit or debit card use.
By asking these questions, you’ll be better equipped to make an informed decision when choosing an auto body shop. Your vehicle deserves top-quality service—and your peace of mind depends on it. See related article on this topic: Will I Find a Good Body Shop When Price Shopping?
Still unsure where to start? Give Sharp Auto Body a call at (847) 526-1343. We’re happy to answer your questions and provide honest, expert guidance every step of the way.
Let us take the guesswork out of the repair process—you’ll be glad you asked!
